Yet another issue with Telkom

Item: Telkom
Rating: 1

If you look at my profile you'll see that over the past few months I've had some major issues with Telkom. First, it was the issue of my LTE not working which resulted in me digging into my own pockets to buy an external antenna since it took the Telkom tech guys 3 months 3 figure out that it was a signal issue. Second, the long fight to get compensation for the months I paid for no internet. I didn't get a refund but they gave me an extra 200gb (100gb any time and 100gb night surfer) for the time I paid but couldn't use it, which I appreciated. Now the problem. Since the beginning of March the LTE has been horrible, I usually had a solid 35 - 40mbps download speed with an occasional 50mbps, which I was more than happy with. However, since March, the LTE has slowed considerably. I mean slowed as in, 0.5mbps and if I'm very lucky, I might get around 3 - 4mbps, which is 10 times slower than what I had give or take. The result of this is that I was unable to use all the extra data I was given because of the slow speed and sadly, that data had an expiry date, which was April 30th. From the 24th of April, the speed picked up a bit but in the end, I had 70gb left over and then the 1st of May came, and all that data was gone. I have contacted the tech department 6 or 7 times now and everytime they give me the same bull****, scripted little "advice". They tell me to restart the router, then I tell them I've done that. I know how PC's and routers work and that's 101 when it comes to networks. Then they tell me to set the networks modes and everything to Automatic for about an hour and then switch it back to manual. That would be the preferred mode to 4G and the and the network to Telkom. I tell them I've already done it multiple times and what do I get back? A snotty and very unhelpful..."Well just do it again". I have tried everything, the internet is so slow, I can't even do a speed test as it failed even before the ping test finishes, I've tried all of Telkom's APN setting on the router as well. Nothing is working even though I have a full signal with the external antenna. Is there anyone at Telkom that can look into this as the people at the call centre are useless and at the best of times, read the little script and are really not in the mood to provide any assistance beyond that. After all the calls, not even an escalation or an alternative trouble shooting. I will hold out for 1 more month and then I'm cancelling this god forsaken LTE since most of the time, my ****py 2mbps iBurst that I have as a backup is faster and much more stable.

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