Yet ANOTHER fustrated Telkom Client!

After more than 20 years with Vodacom I decided to change carriers and from the 30th June moved my accounts to Telkom. Yesterday at 7:40AM I received a text stating that my services were being interrupted. I call their call centre and after investigating they admitted to this being an error and should by close of business yesterday have rectified the problem. Before 05:00PM I call the call centre again to find out why my services had not been reinstated and was then told that calls logged can take up to 24 hours to be resolved. They are aware of the problem and this has been escalated to the Team Leader. At 07:30PM I called the call centre AGAIN and this time was told that they did not have a standard turn around time and that I would have to wait until the problem was resolved. Of course they could not tell me WHEN it would be resolved and suggested I go into one of the branches. Which I did only to be told that they can only log cases and would not be able to actually assist. So while I was at the branch, I once again called the call centre, and was told that this was being investigated and that they had no idea as to when the problem will be fixed. So two days down the line I don't have access to my mobile calls nor data and since I work primarily from my phone, I'm unable to conduct business. It just is beyond me that a mobile carrier cannot identify their own technical problems and that their clients are not update regularly to keep us informed of our case that is logged. Come month end I'm sure that they will have no problem collecting the money! Just frustrated at how their clients are treated and it simply doesn't help calling their call centre who give you their standard answer which certainly does not help!