Yet another, furious customer.

<p>Dear Telkom</p> <p>Re : Yet another, furious customer.</p> <p> </p> <p>On the 16 January 2017 my cell phone contract, along with my colleague got cut.</p> <p> </p> <p>These 2 numbers are billed together, with multiple other numbers with various contracts. In this specific case, it is the 2 of 3 unlimited mobile packages that has been cut.</p> <p> </p> <p>I called your call centre for answers and this is the response I got:</p> <p> </p> <p>- There is R900 O/s on your invoice that needs to be paid</p> <p> </p> <p>I assured the agent that, that information was entirely wrong and I will email them my invoice and the proof of payment made in FULL just days before.</p> <p> </p> <p>The agent assured me this would be sorted out.</p> <p> </p> <p>17 January 2017: 2nd day of business mobile phones being cut </p> <p> </p> <p>I called your call centre again and explained what had happened and that I have emailed through all the necessary documents to another agent that proves that my account is up to date and she assured me that by this morning it would be back on. This is the response I got:</p> <p> </p> <p>- There is R900 o/s on your invoice, this invoice is just for your number.</p> <p> </p> <p>I explained to the agent that this is impossible as I have one invoice with all the contracts on it and even if it was short paid how could they just randomly select two numbers from my bill and cut the line, because in that instance all the lines should have been cut. At this point I was extremely furious and insisted that there is a problem with their system and she needs to check again. The agent still could not find any answers and now I have lost patience with agent and demanded to speak to a manager or the accounts department – even that the agent could not deliver on.</p> <p> </p> <p>After some time, the agent comes back to me and says that it shows ( on the correct invoice, finally) that I owe 1c and should I transfer the 1c today, my 2 (of many lines ) will be back on today.</p> <p> </p> <p>YOU MUST BE ABSOLUTELY JOKING ME!!!!!</p> <p> </p> <p>After another investigation – I DO NOT owe 1c at all. I have paid my invoice precisely.</p> <p> </p> <p>SO PLEASE TELKOM, GET YOUR STORY TOGETHER AND GIVE ME THE GOOD SERVICE YOU GIVE ME WHEN ITS TIME FOR UPGRADES. I spend R13 000 with you each month and I am more than happy to be taking it elsewhere. As I write this I have now lost two business days with phones being cut from my management team.</p> <p> </p> <p>How are you going to compensate for that?</p> <p>Regards,</p> <p>A Very, very furious customer.</p>