Yet another disillusioned and stuck Telkom captive

Telkomsa have the worst internet service in the history of bad service. I purchased their uncapped 10mbs ADSL line on a special for R800 per month but since I started in Feb I've had to restart and set up the wizard twice because the internet cut out and last month I was completely without internet for weeks. I could'nt get hold of them on their help line as it would simply come back with the automated response "you must top up before making furthur calls". It's a helpline and it should not require any money what so ever to function and as I said I have an uncapped line. Any visit to the store in Tygervally where I made the purchase to try and log an error or talk to someone about how to resolve the issue results in you being shown the door and brushed off with the "we're just a sales office, you must phone the helpline" response which as I explained to them numerous times does not work. Eventually after 3 emails through their Telkomsa website the problem was fixed...for a week and now once again I have no internet service. This time the helpline and the "Talk to us" section of their website where I got minimal help last time won't allow me access. A company who takes your money every month yet gives you no service, avoids any real contact when you need help and provides an infinately problomatic internet is not worth investing any time in. If anyone is thinking of using them at all I'd reccomend you find ANY other alternative.