RM
Renea M

1 reviews | Active since Nov 2012

11 Feb 2016, 07:24

YET ANOTHER DEBIT ORDER PROCESSED

This must be the 15th time I have tried to get this resolved. <br> <br> Telkom has processed yet another debit against my bank account, for payment of a contract termination fee which should NEVER have been charged in the first place.<br> <br> The contract was cancelled the day after it was taken out, because Telkom's *********** staff did not check if I had network coverage in my area.<br> <br> How then, am I meant to pay a termination fee for something I NEVER used. Not a single megabyte of data was used and yet I am being charged.<br> <br> I loathe the day I provided Telkom with my bank account details.

0
Replies (1)
Telkom
Telkom's reply11 Feb 2016, 08:46
Official
Hello RM06,

We sorry for the inconvenience caused.
We will follow up with our mobile team and have a consultant contact you to assist with the query.

Regards
Telkom Social Media Team.

Best regards,