Yet another Billing Problem :-(

<p>Hi Telkom,</p> <p> </p> <p>I trust this mail finds you well.</p> <p> </p> <p>Unfortunately I am in the middle of another billing problem.</p> <p> </p> <p>Kindly find the attached invoices, and under subscription services I am still being billed for aSoftcap 100 package which was cancelled on the 17th March, and I was told that the cancellation would be immediate.</p> <p> </p> <p>I have received my new bill which has now been slightly, but still incorrectly, adjusted.</p> <p> </p> <p>Firstly, after speaking to the very friendly, and helpful, Musgrave Branch Manager, Ivan Naidoo, it was told to my brother (who I authorize to assist on my behalf as I am not available to take calls when at work), that there was a system error where the cancellation was stuck and did not go through. Now I had cancelled the service for the Softcap 100 package on the 17th March and a system error which no one bothered to tell me about is not my concern prior to my brother's call to Ivan. Instead I was billed for it as per the invoices below. Now Telkom sends me another bill which is still not adjusted correctly.</p> <p> </p> <p>Secondly I WILL NOT PAY ANY SUCH RECONNECTION FEES as the problem with your billing department IS NOT my fault, and nor will I pay this telkom account until I receive a PROPER FULLY ADJUSTED BILL.</p> <p> </p> <p>The bill needs to be adjusted as follows:</p> <p> </p> <p>1. The following must be removed and credited from my account:</p> <p> </p> <p> - SoftCap (100GB) TIN ********** - 24 Mar 17 - 23 Apr 17 - Amount: R235.96</p> <p> - SoftCap (100GB) TIN ********** - 24 Apr 17 - 23 May 17 - Amount:R235.96</p> <p> - ********** 960 Reconnection - Amount: R226.27</p> <p> </p> <p><br />The total that needs to be removed from my bill (EXCLUDING VAT) is: R698.19.</p> <p> </p> <p>Also kindly ensure that my line not further suspended due to this issue as this will also affect my adsl service that I have with Axxess, as I will only settle this account once I have been billed correctly with the correct total.</p> <p> </p> <p>If you need to contact me during the day and cannot get a hold of me as I might be in court, kindly contact my brother on ********** 120.</p> <p> </p> <p>Thank and Best Regards,</p> <p> </p> <p>- Adele Caren Clive</p> <p> </p>