Yet another bad Telkom experience

So I have been waiting over 2 months now for my line to be installed and every time I call I not only spend half an hour minimum on hold, they keep giving me some lame excuse. Then they make a booking to install my line and nobody turns up. They claim not to know anything about the booking being made. Then they book an appointment for a Saturday and when I call to get a time they tell me their technicians don't work on Saturday and I will have to wait until they do... How's that for service.. Telkom, where you can't complain about the service cause there is none..