YET AGAIN WORST SERVICE EVER

Again I have to resort to Hello Peter to get any assistance from Telkom. They confirm that my issue is with a technician and the best they can do in 2 weeks time since the call was logged was either just pitch up without confirming if someone is home or phone to confirm if there is someone there now, in the middle of a work day. After I confirm that I am at work and I will be home on a Saturday, they will confirm they will assist then but then I do not hear anything from them again. Then randomly during the work week I get a call to ask if I am home. No one bothers to phone me and make an appointment to look at my line. I am sick and tired of this company. I have been without internet for 2 weeks now and again occurring unnecessary data costs and paying for a service I do not receive. How difficult is it for a big company like Telkom to understand the simple principle of answering their phones and making an appointment with a client and sticking to it. It's basic principles that a big company like that cannot understand!