Yet again Telkom's lack of service

So we moved from KZN to the Western Cape. We were promised via SMS that our line will be installed last week. The contractor pitched a day later, had a look and said he can't install the line as the cable department need to lay the cable first. We were promised that would happen on the weekend. The weekend came and went. Monday afternoon we go into our nearest Telkom office, with very friendly sevice. They told us that the issue had already been esculated and that he will send an email to the manager in the relavent department and that they will call us back. Well 3 days later we still do not have our line nor have we been phoned by anyone telling us what is happening. Telkom connecting nobody!<br>