Yet again poor service

Landline not functional as well as no internet since 6/12/2017

Logged a fault in 6th. No resolution since then. Called telkom on 13th December. Was told that a technician was allocated on 11th december. However no contact from technician. Called again on 15 december. Again told the case has been handed to technicians. The technician would be contacted immediately and ask about when he would be a trending to my problem and he would contact me. Yet again I await a reply and await this technician ..... whoever he is... am i going to be without service going into christmas and new year... this is pathetic!!!. am i supposed to wait for over 10 days with no contact no update on problem.... not the first time i have had issues with telkom dealing with a fault..... so really fed up now.... willbe looking at alternative options.... have 3 business lines as well.... will move all to a more efficient service provider......