Yet again NO SERVICE
<p>I completed an application for a new service for my son. I received an order ref no: ********** 38A. I was given a lead time of 7 to 10 days from logging. I was contacted within this period to say a technician would be doing the installation on the 25th January 2017. On the day I was sent 3 smses to say the technician had been dispatched, my son missed a whole day of lectures at Varsity waiting for the technician to materialise. He also had to miss two hours of his shift at work waiting. After no show of the technician I tried calling, omw what a disaster, no answer and also one of the numbers given on the phone 10213 was met with a not operational tone. This is marvelous, when calling back I was again shunted from pillar to port that evening. Needless to say I went to the telkom shop in Libery Midlands Mall, they helped me by getting a consultant to call me back, needless to say it was the accounts department that called me back and I was then put through to the department that was supposed to handle my query. After hanging on for over an hour, I gave up and hung up. I then tried calling them again from home, two hours later no one had answered the phone. Again I had to abandon all efforts. This morning well lets not go there. I found on telkoms website a live chat. I was introduced to Akhonke Dumisani, who to say the least did not read what I had written and then terminated the conversation when I told him to read what I had written and also not to put me through to anyone as this is a futile exercise, but to get the information and tell me what the problem is. What did he do, he gave me two numbers 10213 and 10117. Seeing as 10213 does not work I proceeded to call 10117, I have been holding on since our conversation which I estimate has been almost 3 hours. I am not best pleased to say the least. I have sent 3 call backs and no one has called me back. I want this installation done today as keeping my son waiting for a telephone and internet is to say the least starting to really pee me off. </p> <p>The total lack of urgency in this company is what makes me wonder if they really do care about customer service or if they are just blowing smoke up our proverbials. I wonder.</p> <p>Anyway if anyone would like to contact me regarding this call ********** 405. It is not to say that I am a new customer, I have been a customer of Telkoms for a few years now. I am not willing to accept shody customer support.</p> <p>A very irrate customer waiting but not holding my breath for a call or something to happent with this installation.</p>