Yelkom unwilling to activate my insurance

So i upgraded my contract for the p40 lite. I pre ordered and when the phone arived they phoned me and i immediately went to go pick it up. Was so excited. Left the store went home and happy days. After about 2 weeks I realises we never spoke about insurance. I went back to the store which is 72km's away from where i stay and they took my details and said they will let me know as you can only activate insurance within 7 days but i explained to them nobody discussed this with me. Never heard anything and went back to the store. Today i was then advised sorry it is not possible i must go to Edgars to get insurance. If this was discussed with me i could have taken out insurance when i picked up my phone but the excitement was overwhelming. The person who assistaled me should have asked me if I want insurance. Now im stuck with a brand new phone and unable to take out insurance for it for when something happens