YEARS LATER AND STILL DEBITING

YEARS LATER AND STILL DEBITING. I HAVE REQUESTED CANCELATION MULTIPLE TIMES OVER THE LAST FEW YEARS, I HAVE RECEIVED ACKNOWLEDGMENT OF MY REQUEST VIA EMAIL FROM TELKOM AND YET, TELKOM IS STILL NOT CANCELING AND STILL DEBITING FROM MY ACCOUNT. I NEED IT CANCELED AND MY ACCOUNT REFUNDED. I HAVE BEEN EXTREMELY PATIENT YOU TELKOM BUT IT'S HONESTLY RIDICULOUS NOW AND TELKOM LEAVES ME NO CHOICE BUT TO PURSUE LEGAL ACTION FOR NOT COMPLYING TO THE CONSUMER PROTECTION ATC.