CA
Carisa A

1 reviews | Active since May 2010

18 Jan 2016, 11:10

Yay! Someone who still provides good service

Due to previous experiences dealing with Telkom I immediately got a headache when we realised we need to Migrate to a package that provides us with more data. The reason being - that we actually have to deal with someone from Telkom again. My doubts about Telkom's service was proved correct with the first 2 branches we visited as we were informed that we cannot Migrate. We would have to stop our current package - pay the penalty fee - open a new contract - thus even more fees.<br> <br> So on Saturday morning after having a quick breakfast across from the Telkom in East Rand Mall we decided to give this branch the benefit of the doubt. We are so glad we did as we met Nodumisani who helped us with everything. Helped us migrate, work out a good payment plan for paying off the current device and within 15 minutes we were done and on our higher package. Thank you Nodumisani, Telkom needs you in every single branch...then they will definitely not only win over more customers, but keep the ones they have as well.

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Replies (1)
Telkom
Telkom's reply18 Jan 2016, 11:43
Official
Hello sakkie90,

Thank you for taking the time give us a feedback on the positive experience you had with Telkom.

Your input is always highly appreciated as this allows us to improve our service we offer to our valued customers.

Should you need to contact us for any further questions please contact us via Email: ***.

Regards
Luleka
Telkom Social Media Team