YANGA NEEDS TO GO FOR CUSTOMER TRAININGS

Myself my son and daughter went twice to the Telkom Store in Somerset mall... wanted to purchase us new cellphone. Yanga assist us .. While she was assisting they went offline . So we have decided to do our shopping in the mall .. Walking out of the store the children told me that the lady doesn't know how to assist. Went back again. I really picked up that YANGA really doesn't know how to give good customer service. She doesn't know how to speak .I picked it up while she was assisting the customers in front of us aswell. And the customer looked at us and just shacks her head..YANGAs body language. She told me she doesn't have lis to stand up from the chair she's very tired and has a headache..I mean really she's the only one in that store who doesn't know how to behave professional and respect customer...