****y service

This mickey mouse ****a shop had a problem with their recharges. Bought airtime with my bank app and it was deducted. Called call center after two hours that it did not reflect. Called in again the following day to query was told i will be refunded or recharged within 48hrs. Today six days later im told by a supervisor that its not telkoms fault rather i should contact my bank funy thing how im told two different stories how does one continue using such poor service