****y Call Center agent.

I got an SMS on Thursday 12 March 2020 advising me that I have an amount outstanding. I could not understand why as Telkom is supposed to debit my account and I have money in the account. I called and spoke to David on Friday 13 March and he advised that there was a limit on how much Telkom can debit my account. He advised that he removed the limit and I had to pay the amount in Telkom's account via EFT. I made the payment on Friday. Saturday Telkom debited my account for the amount that was outstanding plus for March? I called on Saturday and was advised that if I request for a refund it will take 14 - 21 days. I was not happy and requested to speak to a manager. I spoke to the agent Precious Sefure and she advised me that she is unsupervised at work. Her manager Tumisang Sedio is supposed to be at work but he is not at work. She had no supervisor or manager at work. Precious is also not aware who her GM is. She kept on speaking to someone else on the call whilst I was on the phone with her and she would point-blank deny speaking to someone. I asked that her manager call me back when he pitches for work and he failed to call me back.

Telkom needs to sort this out ASAP.