Xmas without a phone to communicate with family.

I startet having problems with my iPhone 4s battery that ran down faster than it should and heated up when charged to the extend that the phone became to hot to handle. <br> I took the phone, stil being under warantee, to the nearest Telkom mobile store. This is a return trip of 80km from paarl where I stay! The consultant at Telkom were seemingly inexperienced and could not realy help me. I was send to and throw between the two Telkom stores in the centre. As a elderly women this was extremely frustrating as I find it difficult to walk long distances.<br> At last the phone was taken in with the understanding that the phone's battery would be replaced. This was rounfd about the 19 of November. Now, to this day I still have not heard from anyone on the status of my phone. My son tried to enquire on my behave about a month ago without any succes. I had no other means to communicate with my family abroud during xmas except for encuring extra costs by using an old Blackberry phone wich needed BIS- R120 extra! I am so dissapointed in Telkom! they let me down this time of year?! They take their money and do not care for anything or anyone from there on. Thinking of saying goodbuy to Telkom.