XDS makes it impossible to upgrade, online takes forever

I went to the iStore to upgrade one of my contracts. Your XDS verification system locked me out because your questions are so ****** vague. I stood in the queue at the telkom store to get the XDS thing reset. They couldn’t do it!! They said the iStore has to log a call and it will only happen next wee**** ***!!! After I waited in line for an HOUR!!!!!!! I have now tried to do the online application and have tried both the upgrade and new application options. I am still waiting for telkom to call me despite the Sms from the upgrade department saying I was preapproved. I want my device. Make a plan. Your XDS system is *******. The questions are SO vague, of course I got them wrong. Get your online department to contact me. I want my device, whether you do it via new application or upgrade I don’t care.