***........HELKOM????????

Gross Telkom ineptitude leaves me listed as a poor payer!

Over a year ago I sold my house where I had a Telkom landline and followed all of the processes required by Telkom to cancel my service.

On 3/1/2017 I received acknowledgement from Telkom that they had received my electronic cancellation. This email states that Telkom will call me within 21 days to confirm cancellation. I have not received a call at all. I did repeated telephonic follow up and went into both the Vincent Park and Hemingways branches to check that my account was settled and service terminated. In one of my many telephone calls to Telkom I was advised to email Ashley Gordon. This I did on 51/3/2107 and again on 17/3/2017 because I had no response from him. In fact, I got absolutely no response at all. I continued to get accounts.

On 5/4/2018 on my return to SA, I went to Hemingways and Sivu Booi printed the last account and put me through to the call centre. Nandi Sipika said that the service was terminated on 12/2/2018 (11 months later) and put in a call for the charges to be reversed. She said Telkom would call me 5 working days later to confirm. I'm still waiting for that call. I was given reference number ********** 4.

There are 2 issues here: 1. the gross incompetence of Telkom as a service provider in cancelling my service 2. more serious, is that I am now listed as a poor payer as a result of this ineptitude and poor customer service

I have done more than what is necessary to ensure that my account was fully settled on time and followed the processes set out by Telkom itself, but now I cannot open a business or get healthy credit and my proudly clean credit record is very badly affected.

HELKOM, what will it take to have this matter resolved???????????????