*** Telkom

Recently I took out a contract with Telkom. The day I got my phone (Iphone X), it turned out to be a faulty device - due to manufacturing faults. Upon taking the phone back 4 HOURS AFTER I RECEIVED THE PHONE, they refused to give me a new one. I was told to wait a week or so to see if it could be repaired or checked out. Which is completely absurd, considering I had never even used the phone - as it wouldn't even switch on! On top of all this, Telkom didn't even have a manager or supervisor on duty to assist me, only sales consultants. There ethics and service was ridiculously poor!