*** Helkom

Today I got an SMS from Telkom about services that would be suspended due to arrears on the account! The amount they told me was approximately R930. When I enquired about ho long there had been arrears and how was it let to get so high, I was told that they were not sure! I tried to make an arrangement to pay the arrears off considering it is a week before I get paid and they will still get their debit order of R500 on the 15th as normal but I was told this is impossible! I then looked back at my bills and saw that the first time there were arrears was a R200 in Feb 2014!!! Something that I could have easily rectified. I then asked them to set something on my account so that it didn't happen again, the answer was the same-no! When my account was new they did send me an SMS for R100 arrears!? This is not a service that I can currently not have as my baby is due next week and I need to be able to contact family overseas. While I take responsibility for not checking my bill, I hold Telkom fully responsible for not contacting me before now and putting me In a position that I can't afford to pay the arrears and now having suspended services. Also why do you never phone back ever?