Wrongly charged then given RAW attitude

I lodged a query regarding a charge of R995,04 that was billed to my account in March. Mind you I waited for over 30min before my call was answered. I was informed the query will be sent to Dispute resolution centre and they'll contact me.Mandisa Bangani called me yesterday and boy she was nothing but rude.At some point where it seemed clear she was *********** and couldnt understand a simple query, she informed me sh will call me on Monday because she has to knock off as it was 16h05 now. I refused to end the call but she wasn't helpful and continued to be rude and condescending. in the end she said she will discuss the matter with her manager Donald Kgaula. First I am charged for termination of a service that I never requested (DSL) on my line. How is that possible if I never asked for the service in the 1st place. I am enough with telkom and my days with them are limited. to think the company is undergoing a financial crisis you would think the surviving staff would work hard to ensure they retain customers. Telkom staff better wake up - no customers...no business and no business = retrenchment.