wrongly charged our account number ***

<p>It all started with the new fibre connections being done in Sonkring Brackenfell.The lady that came by our house told us that we can take the trial for 3 months which was free 10gig line uncapped.We were on the 4gig adsl uncapped package with voice.That was about in Feb that we went onto fibre.Being on it not even a month, it came to our attention that the line was super slow.Eventually we got a technician here who tested the line and told us that we have reached 50gig cap andd that we were throttled???I mean...hello!!Uncapped!Why were we throttled?That was in the middle of the month and do not ever use so much data.We then advised the call centre that we want to revert back to the old package(we have been told that we can at any time during the trial period revert back to our old package)The lady made a big ***** up online....putting in a new order etc.Things just went downhill from there. Last month we received a bill for over R1000(our previous package was R770)We phoned the call centre and made a dispute.Got the dispute number etc.No one got back to us.We received another bill this month...saying that we owe over R3000!!!OMW!!!What the hell!!Went to brackenfell Telkom direct and talked to branch manager Mr van der Merwe who was the only one who really made effort assisting us.He checked online and came upon the dispute that was just rejected without any reason.He then made copies of ALL our accounts and documents signed. We have not received any feedback as yet. This is just a money making **** and Telkom should be exposed for this *****ulant activity!</p>