wrongly billed for the second time

I have been struggling with Telkom forever. A year ago they wrongly deducted my account, after weeks of struggling with them, they rectified it.<br> NOW IT HAPPENEND AGAIN. I live in Pringle bay, and ordered the DSTV explora package from Telkom. After the first month of waiting, i phoned them to advise me on where my order is...(ive been charged for it already, but received nothing), they said its on back order. The second month of no delivery, i phoned again. i got the same response. After the 3rd month, i phoned yet again only for them (Nevola Slava - a very helpfull lady) to tell me that i cant get a 10meg line in Pringle bay. I can either cancel the order, or i can keep the account but a only a six meg line. i decided to cancel, they refunded the overcharge for the 3 months i waited....BUT THEN.....they charged me 2398.00 (incl) breach of contract!!! I have been trying to sort this out since March....In the beginning of june i phoned...they gave me a 10 day waiting period to sort this out....to no avail. today i spoke to Thami, and she said she cant help me, but will ask her manager Jessica to phone me back. I need this sorted ASAP....i am tired of struggling with TELKOM.