Wrongly billed and empty promises of resolving my case.

Since 2019 December telkom was billing me wrong not due to our contract aggrement. I 've alerted them regarding my bill since 06 Dec 2019 till todate my matter is not resolved, it was first handed to Masilo Mogale but he decided to drop it and be out of the office without alerting me or handing it over to another team leader. By 31st Dec 2019 then the lady by Charmaine Ma***o told me that my matter was resolved and i will be credited the extra amount they've charged me but end of Jan they billed me wrongly again when i called her she then told me that my matter was refered to technical department and they will deal with it in 72hours but nothing was done, i had to call in on the 5th Feb after receiving invoice and both of the team leaders are now ignoring my email and when i call their customer services the consultants they will either say they are busy they will call you back or they don't know them.

I hope my matter will be resolve before my debit day, i'm enough of contacting your customer service department and been told different stories and treated as if i dnt know my rights as a customer in this country.