Wrongfully charged

Hello Peter

I took a contract with Telkom last year April, with the agreement to pay R620 pm however after 2/3 months the started charging me a R1000 and when I asked they said it was for data and I really didn’t enquire more about it because I could afford.

I carried on paying that amount until they charged me R3800 and said it was for data subscription as I have an open line with a R5000 limit of which I was never advised of when I took the contract hence a mis-advise at the point of sale. I then told the store agent that I had lost the card somewhere in the room and not using the card so he offered to set the limit to 0 and i asked if I can just cancel the card since I never really used it as i have home WiFi, he told me I can’t as it comes along with the contract. The following month I was charged R4000 and when I went to the store they told it could be someone else that’s using my card and I should find that person myself because they cannot. They gave 3 different number that the person using my card has been apparently calling, all the numbers they gave were for people who live out of town who confirmed to not even knowing the number nor have they been in contact with anyone through that number. Both the agents at contact centre nor the store in Gateway has helped me, infact one of the guys in store laughed at me when I told them I wanted a footage to show the guy that helped to Set the limit to 0 and also change my banking details since the agents on calls said they never had my banking details changed hence I was also charged the rejection fee. A lot has happened with my Telkom contract I just want out but there is the R8584 I am owing for two different months for a SIM card I am not even using and they even refusing to close the card off so which means I will be charged R4000 each and every month which this person they assuming is using.

Please assist me