Wrongfully charged

My Name is Siyabonga Mbatha and I had a Bad experience with Telkom, they've been debiting my Account that I closed in March this year and the case is still not yet resolved.

In March, I accepted an offer from Selldirect selling an Huawei router with 11GB of Telkom data for R140, After accepting this offer I was told that delivery will take place in 5 working days. While I was waiting for the product to be delivered I heard that the 11GB is not accessible any time, only 1GB that can be utilized anytime (500 day and 500 night) and other 10GB is Telkom data, and can only be available there's Telkom WiFi. I waited for the device to be delivered and returned it to Selldirect because I was not happy about what I found out. The device was collected after three days and my Account was closed by Selldirect and I was told that my Account will be closed automatically with Telkom.

I have another account with telkom which is for a cellphone I took for my mom a year before this. When I reviewed my statements I saw that I am being debited for an account that I don't know and this have been going on from April until to date. I started querying about this in July with Telkom and I was told number of times that my Account will be closed in three day and I will be refunded in seven days. I called in the week before last and the consultant opened a case for me , which I got an Sms on last week Tuesday stating that the case has been resolved, but there was no clarification whether I'll be refunded or not. I have been patient for so long with Telkom but still it's not clear whether they refund me or not. I have to take this to another level because at call center level it seems like my case is not taken seriously.

I want Telkom to be exposed about this and take my case seriously or else I will escalate this to other social platforms. My Contact details are : ********** 342 Email: **********