Wrongfully Billed

I purchase additional data, requesting the agent on the phone to load 20 gig LTE day and night @ R349 The agent Noluthando Sishi then loaded a normal 20gigs @ R899 I immediately picked up the mistake and phoned the call centre. I spoke to the team leader Lungi Cele and she "immediately" sent the mail for this to be rectified, I have never heard from hear again Then phoned the call center again to follow up and spoke to Nokuphila Ncube who then mailed Lungi internally and putting me in copy , Never heard from any of the two employees January the wrongful amount is deducted from my bank account as no attention was given to this matter from telkom's side January the 5th I phone the call center again, then spoke to Toni Venter , who made it clear that it is a simple process to get matter resolved I must just send all the email correspondence and she will phone me back the same day with feedback............. Needless to say I have never heard from her again This is shocking service received from Telkom and I will cancel this contract immediately and move over to a trustworthy service provider , I will never ever advise any body not even my biggest enemy to make use of Telkom's services. The incompetence is just mindbogglingly and there is absolutely no sense of urgency to assist and resolve issues with there customers