WRONGFULLY ACCUSED BY TELKOM

In the year 2017, I approached my financial services provider to apply for a personal loan. Only to find out that I was rejected, not due to my affordability or income, but due to an adverse on my name from Telkom.

Dumbfounded at the idea, because I had no such account or affiliation with Telkom or with 8ta, I contacted Telkom. I was informed that in the year 2011, two mobile accounts were opened under my name, and an outstanding balance of R10 200.00 was attached to the account. I was therefore listed under the credit bureau , with an adverse on my name.

In the year 2011, I was matriculated, with no work experience, and no credit record to my name, much to add that I had no occupation either. I am both horrified and shocked at the disturbing nature of my situation. This is affecting my credibility in my work place, aswell as my ability to apply or obtain future credit. At my age of 25, this is a major disadvantage. I was informed about this in November 2017, to which I followed Telkoms requests to obtain and send documents , to date I have no feedback or no closure to the matter. Neither do I have any direct line of communication to any department or representative that can assist me or inform me of the "progress". All I was given , was a case no.

All I required was a letter stating that this is an error, aswell as proof of the "investigation". My request was also to have my name rescinded from the credit bureau and have my name and affiliation with Telkom cleared asap. After many attempts to gain clarity, and many attempts to gain contact, I have gotten nowhere. All I am informed is that, "We do not know, it is with our legal department". A department which does not seem to exist.

I am absolutely disgusted that I am unwillingly and unfairly put into this position, due to Telkoms inadequate policies and processes, aswell as their ability to assist me and resolve the matter. This situation now affects my standard of living and my survival.