RA
Riaan A
1 reviews | Active since Nov 2015
02 Nov 2015, 21:05
Wrongfull billing for services never requested
An add on data bundle was added to our account without us requesting it. Further more no one is doing anything about the wrong invoice amount or getting back to us. Our case has been logged on 5 October 2015 and since we have called numerous times and still no feedback.
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Telkom's replyOfficial
02 Nov 2015, 21:23Hello RiaanAnd,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163573.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163573.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply02 Nov 2015, 21:23
Official
Hello RiaanAnd,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163573.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163573.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,