Wrongful suspension of account

On 10 Feb 2022 I signed a sim-only 80GB (40 + 40GB) Telkom Mobile data contract for which the first debit order was due on 01 Mar 2022.

I provided my banking account details for the debit order as well as my email address to receive the invoices on.

May 2023 my contract was suspended and only then did I learn of the staff error that: 1. A wrong contract ( 20+20GB) was app**** to my name instead of the 40+40GB that I signed for. 2. I was not receiving statements because my email address was captured incorrectly 3. Someone else was debited for the 20+20GB contract that they did not have

Telkom's resolution plan - recoup the 20+20GB contract funds from me and refund the other customer. An invoice with an amount to be debited from my account month end Aug was sent to me, and I asked for a breakdown of the amount. It could not be provided as it is for the 40+40BG I did not receive, as such cannot be debited for.

They also cannot debit my account for the 20+20GB contract that I did not sign for. Their error, should be for resolution internally.