Wrongful contract added to my account . Fix this telkom

<p>I call in each week siting on the phone for 2 hours just to hear that there is nothing they can do to help me </p> <p>This is now more then a month later and I'm still siting with the wrong package added to my account. And the price is double then the one I requested and singed for . Each time I call in I get we are sending it on to the correct department. Is telkom falling behind or are they just wanting to ***** money from me ? </p> <p>If I ask for a manager I get placed on hold and then they end the call . </p> <p>I created tickets to fix this and there is nothing done to this but the tickets are closed </p>