1 reviews | Active since Feb 2013
Wrongful cancellation of ADSL AND Landline
I had issues previously that I wanted to cancel my ADSL only but changed my mind.<br> On 29/05/2015 I get an sms that says, that the ADSL has been cancelled (and my landline isn't working EITHER).<br> I clearly asked them not to cancel. EVEN stated so in the hellopeter (http://hellopeter.com/telkom/complaints/cannot-get-into-callcenter-to-cancel-adsl-line-***)<br> <br> I tried using the call center, but as SO many people have stated I cannot get through even after waiting in excess of 30 minutes. All on my cellphone seeing that my landline isn't working either.<br> I tried the 'automated' fault logging for this. All it says is an email was sent to the call centre agent, and never a ref# or any feedback.<br> <br> I even mailed [Email Removed] but also NO feedback.<br> <br> Please EMAIL me as my office has zero cell signal at the best of times.
We regret to hear this.
Be assured our Retention's Team will be in-touch to assist in resolving this for you.
Apologies for any inconvenience that this might have caused.
Ref SM111455.
Regards,
Didi Guma
Telkom Social Media Team
***
We regret to hear this.
Be assured our Retention's Team will be in-touch to assist in resolving this for you.
Apologies for any inconvenience that this might have caused.
Ref SM111455.
Regards,
Didi Guma
Telkom Social Media Team
***
