Wrongful billing continues despite reporting

Hello Peter Escalation SM200677 / Telkom Account Query<br> <br> I wrote a complaint on Hello Peter and eventually got contacted by Zulfah on 16 February 2016. I have had at least 3 phone calls with Telkom staff. All this seems to be in vain as the core issue of mis-billing and refunds due remains unresolved. The March 2016 Telkom Mobile billing continues to be based on double the due amount. What in the world should Telkom's poor customers do. Really? I have tried everything. Gone to the Rosebank branch (they claimed that they were not in a position to fix the mess but would refer the matter to the relevant persons). Used Hello Peter and got contacted (but issue remains). Telkom please get your act together and resolve this issue.