Wrongful billing and bul**** for Money that

To Whom it may concern,

This account cancellation proceedings started when i sent my cancellation form on the 16 August 2016, i did not hear anything from telkom untill i sent an email on the 26/09/2016,once I sent this complaint through I recieved a phone call the same day and spoke to a lady and recieved this sms once she siad my whole telkom service and Adsl is cancelled and no monies owed.

"Dear Customer, we are saddened by your decision to cancel your ADSL service and hope that you will reconnect with us again soon. Your reference number is ( ********** 49). Regards, Telkom."

then i recieved countless sms' s 3 months after this saying my account has been suspended due to no payments and i owe an amount of R3600. how do i owe money for something that has been suppose to be cancelled in August 2016 and not used.

once i received the account statements only in August 2017 from the first set lawyers you handed me over too in which took them several months to give to me, i saw i was still being billed from August 2016 to December 2016 even though the account was cancelled. i do not even reside at the residence it was installed in since August 2016.

Now telkom have handed me over to another set of lawyers to which I have to re explain and nothing has been done, it's been over a year and nothing from telkom side has been handled or fixed..i have been to the telkom store several times and phoned the customer service call center to which give very poor customer service, they don't understand my queries they say " you owe us and that's what the system says"

Telkom is the worst!!