Wrong turnaraound time for refund

I'm enraged by the way accounts are handled. I had transferred R7000 by mistake to their account and logged a call and was told that I will get the money refunded back to my account within 72 hours ( this was confirmed in writing via email) <br> <br> Today I call their call centre to enquire on the progress and no one seems to know anything and for some reason no one can find this Kholeka person yet am now given a different turnaround time of 7 - 14 working days. How is this? Do they think I have money lying around to pay for my kids school fees or for my rent and groceries? What am I going to be doing to hungry kids and unpaid school fees?<br> <br> This is unacceptable.Funny when they wnt their money they even hire collectors but when its time for refunds its a big run around.