LK
Lorraine K
1 reviews | Active since Jul 2015
25 Jul 2015, 15:25
Wrong Speed ADS line
I did order a 10 MB ADS line and and the technician that install the line did tell me he only have an 2 MB line available and will change it now when I do ask for the change Telkom do tell me I do have an 10 Mb but they did not come out to do the change they only look on the computer what I did order I did write Emails but did not get any response. MWEB can not change my service plan because of the slow ADS line and I do pay for the fast line so please can you help me.<br> <br> Kind regards<br> <br> Lorraine
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Telkom's replyOfficial
25 Jul 2015, 15:40Hello Lorrainedk,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM128431
Regards
Narriman Lalla
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM128431
Regards
Narriman Lalla
Telkom Social Media Team
Best regards,
Telkom's reply25 Jul 2015, 15:40
Official
Hello Lorrainedk,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM128431
Regards
Narriman Lalla
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM128431
Regards
Narriman Lalla
Telkom Social Media Team
Best regards,