wrong setup of payment leads to line suspension

I ordered my line about 21 October 2015 and while ordering stated that I would like to receive invoices via email and that I would like to have my account debited every month. <br> I eventually received my line and thought that everything should be in order.<br> Today, I picked up a half ripped invoice in my garden. I do not have a postbox and my dog tends to rip up anything that is thrown over the gate.(Espescially since she is still a puppy)<br> This invoice states that I am in arrears and have not been making my payments. <br> I phoned the billing department and was just told that there is no debit order set up and that I have to pay the full arrears or my line will be cut. They do not even have my email address either.<br> I was under the impression that they would be debiting my account and have never received another invoice before. I explicitly asked for it to be e-mailed to me because I know I do not have a mailbox.<br> I am not able to pay the full amount at one time and have just been told that there is no other options.<br> If I set up everything and Telkom processed it wrong on their end, why should I lose my connectivity for that?<br> <br>