EB
Esmeralda B

1 reviews | Active since Jun 2016

08 Jul 2016, 07:51

Wrong Service Cancelled

<p>I have asked that 2 tablet contracts be cancelled, that should have expired after 2 years, but didn't - they just kept billing me for it. Instead of cancelling the contracts that I asked - they ended up cancelling my cell phone contract - stranding a woman without communication, that travels alone, lives alone and really needs a cell phone. </p> <p>I cannot believe that they did this to me. </p> <p> </p> <p>I am so extremely upset. And I even asked them ( in numerous communication ( begging actually) about the cancelation of the tablet contracts that the cell phone not be affected by the processes). </p> <p> </p> <p>Worst service ever. And I am still waiting for a phone call. Strange that the telecomunications company of the country can't pick up a phone. </p>

0
Replies (3)
Telkom
Telkom's reply08 Jul 2016, 11:44
Official

Hello ECBosch1985

We sorry for the inconvenience caused.

Your query has been sent to our mobile team for assistance.

Your reference number : AI***

Regards

Noleen

Telkom Social Media Team.

Best regards,

EB
Esmeralda B's update08 Jul 2016, 11:49
Reviewer Update

Nothing new then

The previous 3 complaints on Hello Peter illicted exactly the same copy and paste reply.

But don't worry I have started my own copy and paste campaing on Facebook.

And my post has already been shared.

So now its going to start traveling. See if you can find it on your facebook page. But even if you don't its sure to appear in someone's newsfeed soon enough.

EB
Esmeralda B's update12 Jul 2016, 09:19
Reviewer Update

#Telkomsucks

Day 5 after I posted my first complaint - On Hello Peter and Facebook. Emailed Telkom , phoned Telkom , logged onto the online chat service and all you hear is someone will contact you. When ? When we no longer need telephones because we will be able to communicate with our minds ( sarcasm for in case you don't understand)