Wrong Product

Contacted 10213 on the 21 August as I was interested in a LTE Wireless Router .Had an in-depth discussion with the consultant, consensus was reached that I would either accept the R229.00/R249.00 deal with encompasses Smart Internet 5GB DATA,15 Night Surfer ,Free WiFi. It was deemed not necessary to open up a new account, as I did take a new cell-phone contract in August ,hence they have all my details on file. Requested, that the contract, only be effected for the 1 September, only to find that my banking account was billed on the 22 August with an amount of R R229.00.I received delivery of the product,on the 27 August, to my surprise it was a USB modem and not a Router. Gee, it has been a mission ,since the 27 August ,to obtain the right router, amidst numerous phone calls and emails to the relevant staff and accounts department. In fact ,I was requested to complete a cancellation form because the order was wrong ,which was no fault on my side,Once again ,with- out informing me of the status, another wrong router was delivered on the 30 September Raised a complaint, once again still awaiting feedback, but in mean time the account department is merely issuing invoices.