Wrong product
<p>I went to telkom in Vall mall to do a new contract for a router, I was told that i will receive 2gb but now I see on my bill that it's 5gb. I am not happy now I have to pay for something that I didn't know n the call centre can't help me to resolve this this is not right what is the use of the call centre if they can't help with queries.</p>
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
05 Jan 2017, 21:08Good day
Thank you for making contact with us. Kindly send us a private reply or e-mail us at *** with your ID number for our consultants to follow up and advise.
Please quote your reference in the subject line: AI***
We apologise for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply05 Jan 2017, 21:08
Official
Good day
Thank you for making contact with us. Kindly send us a private reply or e-mail us at *** with your ID number for our consultants to follow up and advise.
Please quote your reference in the subject line: AI***
We apologise for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
06 Jan 2017, 16:38Dear customer,
Hope you are well.
May you kindly advice which from the below is the affected number for further assistance.
*** and ***.
Regards
Ithabeleng
Telkom Social Media
Best regards,
Telkom's reply06 Jan 2017, 16:38
Official
Dear customer,
Hope you are well.
May you kindly advice which from the below is the affected number for further assistance.
*** and ***.
Regards
Ithabeleng
Telkom Social Media
Best regards,
Telkom's replyOfficial
09 Jan 2017, 16:46Hi.
Kindly note that your query is escalated to Telkom Mobile Vaal Mall and the will get in touch with you.
Regards
Diketso
Telkom Social Media Team
Best regards,
Telkom's reply09 Jan 2017, 16:46
Official
Hi.
Kindly note that your query is escalated to Telkom Mobile Vaal Mall and the will get in touch with you.
Regards
Diketso
Telkom Social Media Team
Best regards,