1 reviews | Active since Feb 2017

09 Feb 2017, 13:07

Wrong phone delivered

<p>Hi,</p> <p> </p> <p>I ordered a phone online and Telkom delivered the wrong device. I need the courier to come pick up this device because I will not pay for an a device I did not order. It took almost 2 weeks to get it delivered, I hope that it does not take as long to get it returned.</p>

0
Replies (2)
Telkom
Telkom's reply10 Feb 2017, 13:32
Official

HI ig-itsmeloboo

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.

Interaction Ref: AI***

Regards
keagan
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply13 Feb 2017, 14:55
Official

Hi IG: itsMeloBoo,

Thank you for making contact with us.

Please be assured that we have sent your query to the Sales Team for further assistance, they will be in contact with you.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,