GC
Geno C

1 reviews | Active since Jun 2012

08 Jun 2016, 13:18

Wrong package and no contact - ***

<p>I requested online a MIFI deal advertised by Telkom in March for 5GB. After non-delivery they called me in May to say they had stock issues and was I still interested. I advised would rather get a higher package of 15GB and we agreed.</p> <p>A wifi router was delivered within days but with a 10GB deal instead of the agreed 15GB.</p> <p>I can't get of anybody to rectify this - neither the email or delivery document had any contacts. My message online has not been responded nor my request to be called.</p> <p> </p> <p>Please can someone help.</p>

0
Replies (2)
Telkom
Telkom's reply09 Jun 2016, 04:35
Official

Good day GP2012

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

GC
Geno C's update05 Jul 2016, 09:17
Reviewer Update

A month down the line and still no communication from Telkom yet they are happily deducting my money.

This is beyond ridiculous by any standards.

Please can someone get back to me urgently