WRONG PACKAGE ACTIVATED.

<p>WRONG PACKAGE ACTIVATED.</p> <p>GOOD DAY</p> <p> </p> <p>I HAVE BEEN HAVING A BIG PROBLEM SINCE I APP**** FOR THIS CONTRACT, FIRSTLY I WAS SENT FROM PILLAR TO POST AND I COMPLAINED ABOUT THIS ON HELLO PETER AND THEN THAT'S ONLY WHEN I GOT RESPONSE FROM TELKOM, REALLY NOW DO I HAVE TO LOG COMPLAINS ON THIS SITE FOR ME TO GET HELPE FROM TELKOM MOBILE, N THEY ACTIVATED THE WRONG PACKAGE ON MY CONTRACT THAT I TOOK IN JANUARY 2017, I COULD NOT MAKE ANY CALLS ON THIS LINE UP UNTIL I WENT TO YOUR STORE AT MALL OF AFRICA. WHEN I GOT THERE I WAS TOLD I NEED TO BUT SOME LIMIT TO MY ACOUNT IN ORDER TO MAKE CALLS, I ASKED WHY DO I HAVE TO NUT A LIMIT ON THIS LINE FOR ME TO MAKE CALLS, NOW I REALLY DONT KNOW WHAT IS GOING ON, I HAVE BEEN TRYING TO GET THIS SORTED OUT BUT WITH NO LUCK AS I ALWAYS GET TRANSFERED FROM DEPARTMENT TO ANOTHER, TO CHANGE THIS PACKAGE, I CAN NOT SPEND MORE THAN R2000.00 ON A LINE THAT DOES NOT EVEN GIVE ME MINUTES, I PHONED IN TODAY AND I WENT THROUGH THE SAME **** OF BEING TRANSFERED FOR ONE DEPARTMENT TO ANOTHER UNTILL THE CUT ME OFF, I CALLED IN AGAIN AND I WAS TRANSFERED MORE THAN SIX TIMES BEFORE I GOT THROUGH TO A CONSULTANT BY THE NAME ZINE NDULELISA AND SHE TOLD ME THAT I CAN NOT BE HELPED WITH THIS I WILL HAVE TO GO TO THE SHOP FOR ME TO GET THIS MESS SORTED OUT. I ASKED TO SPEAK TO HER MANAGER BY THE NAME OF ANITA DLAMINI, I WAITED AND WAITED ON THE LINE FOR THE DAMN MANAGER TO COME AND TALK TO ME BUT HEY QUESS WHAT THE PHONE GOT DROPPED ON MY EAR AGAIN. SO I'M TELLING YOU THAT I WANT MY PACKAGE CHANGED WITH IMMEDIATE EFFECT TO THE UNLIMITED R600 PM, WHERE I WILL BE GETTING 20 GiG AND 1500 MINUTES AND FREE MESSAGES AND WIFI. WHAT KIND OFSERVICE IS THIS THAT WE GET FROM YOUR COMPANY, I'M GOING TO PAY THIS R2000. AND AS FROM THE 1 OF MARCH I WANT MY PACKAGE CHANGED OR I'M TAKING THIS FURTHER, IF THE MANAGER BEHAVE IN THIS MANNER WHAT SHOULD CUSTOMERS EXPECT FROM IT. AND IF THIS CANT BE DONE I'M REQUESTING THE TERMINATION OF THIS CONTRACT WITH IMMEDIATE EFFECT. I NEED TO BE MIGRATED AS I WAS INFORMED BY YOUR CONSULTANT TO THIS PACKAGE. I'M SO DISAPOINTED IN THE MANNER THAT MY APPLICATION WAS HANDLED AND NOW I'M SITTING WITH SOMETHING THAT I NEVER WANTED.</p> <p>Official private business reply: 23/02/2017</p> <p>Hi Thabo,</p> <p>Thank you for making contact with us.</p> <p>Please be assured that we have sent your query to the Sales support Team for further assistance, they will be in contact with you.</p> <p>Your reference number: ********** 0</p> <p>We apologise for any inconvenience caused.</p> <p>Kind regards,<br />Launa<br />Telkom Social Media Team</p> <p><br />06/03/2017</p> <p>To date no one contacted me regarding my issue i think telkom does not value me as their client, i'm kindly requesting to cancell this contract and give me back my numbers and i will pay the device fees untill i'm done with it.</p> <p>This is nonsense.</p> <p> </p> <p>Your service is so pathetic.</p> <p> </p> <p>please change my package to unlimited that cost R600 PM where i'll be getting 20GIG and 1500 minutes and free messages.</p> <p> </p> <p>IF THIS CAN NOT BE DONE THEN CANCELL THIS ****TY PACKAGE AND I WILL CONTINUE TO PAY FOR MY DEVICE. FROM NOW ON I'M NOT GOING TO MAKE ANY PAYMENTS UNTILL THIS IS SORTED OUT.</p> <p> </p> <p>Today on 6/03/2017 i called 180 and Shinas asnwered the call and she transffered me to other department where Nonthokozo and she putted me on hold for more than hour, i holded, holded, holded and holded until the phone cut me off after i have holded for more than hour. i really dont know why i took a contract with Telkom. This is bull****, so what exactly must happen here,</p> <p> </p> <p>PLEASE CANCELL THIS ****EN CONTRACT AND KEEP MY NUMBER BACK TO PREPAID AND I'LL CONTINUE TO PAY FOR MY HANDSET INTILL I FINISH IT.</p> <p> </p> <p>i'M GOING TO INVOLVE MY LAWYER NOW AND I NEED THIS ****TY PACKAGE TO BE CANCELLED NOW.</p> <p> </p> <p>FOR **** SAKES WHO MANAGE THIS PEOPLE??????????????????????/ NO PAYMENT UNTIL THIS IS SORTED OUT. AND TELKOM WILL BE LIABLE FOR ALL ACCOUNT EREARS.</p> <p> </p> <p> </p> <p> </p> <p> </p>