NM
Noma M
1 reviews | Active since Mar 2017
13 Mar 2017, 14:52
wrong package
<p>Hi</p> <p> </p> <p> Thanks for the response.</p> <p> </p> <p> </p> <p> </p> <p>I have yet another bad hiccup. I am now told that the contract is 5 gigs only with no night surfer by your call centre. According to your ads and what i signed up for,the contract is 5 gigs plus 10 gigs night surfer. </p> <p> </p> <p> </p> <p> </p> <p>I am now unable to even use the router cos the full data is not loaded.</p> <p> </p> <p>What is happening here?</p> <p> </p> <p>I am very angry and disappointed with this situation</p> <p> </p> <p> </p>
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Replies (3)
Telkom's replyOfficial
14 Mar 2017, 07:55Hello Nomalanga5
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply14 Mar 2017, 07:55
Official
Hello Nomalanga5
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
15 Mar 2017, 09:40Hi Noma,
Please be advised that you are unable to use the router because you don't have data available, meaning that data was loaded and it has all been used up, your new data will be loaded on the 1st of April.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply15 Mar 2017, 09:40
Official
Hi Noma,
Please be advised that you are unable to use the router because you don't have data available, meaning that data was loaded and it has all been used up, your new data will be loaded on the 1st of April.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
NM
Noma M's updateReviewer Update
15 Mar 2017, 10:24Hi Launceston
You are not understanding my issue.
The package I signed up for is 5 gigs day and 10gigs night surfer.
Your call centre tells me the package does not have night surfer.
Please check that all the data that I am entitled to has been loaded.
The app only makes reference to 10gigs. Where is the rest?
NM
Noma M's update15 Mar 2017, 10:24
Reviewer Update
Hi Launceston
You are not understanding my issue.
The package I signed up for is 5 gigs day and 10gigs night surfer.
Your call centre tells me the package does not have night surfer.
Please check that all the data that I am entitled to has been loaded.
The app only makes reference to 10gigs. Where is the rest?