Wrong order - Horrible service

I am frustrated and beyond annoyed with this terrible service. I ordered my new phone as it was time to upgrade. From the get go it was such s terrible experience. Unfriendly staff, capturing details wrong., waiting a week for my phone and then finally when my phone arrived today it was the WRONG phone. 1st the courier company sent me an SMS saying they cant deliver. When I phone it is because the address was wrong after TELKOM has ALL my details loaded onto the system and also confirming the address multiple times. Now this has been escalated and I need to wait for YOU to call me back. WHEN are you guys going to take this terrible service serious. As far as I can see everyone is complaining about wrong orders, staff being rude, lack of communication. Please sort this out !