Wrong number

It's so sad that no one in Telkom to help me abt my airtime. This people are so lazy. Rannya N requested prove I did send it but nothing and I send email again to explain that the proof it's a screenshot of ewallet (FNB)from my phone. I even went to the bank to ask for help,the bank says ewallet has no bank statement. But still nothing helps. I keep calling them nothing happens I bought airtime via ewallet and send to wrong number instant my number. Imagine from 07/01/2019 until today