Wrong name on Telkom account

<p>I have tried on numerous occasions to get my name corrected on my telkom bill, without any success. My surname has been put as my first name. When we were doing the installation I was also addressed by my first name, when i app**** for the line I used my first name and surname in the correct places. How does my usrname become my first name all of a sudden?</p> <p> </p> <p>Telkom chat doesnt work, there is no email address to send a query t o and Telkom account on 10210 is a nightmare. Please can I get assistance with fixing the name on my Telkom bill. I was really happy with the services received until now.</p>