Wrong information supp**** by Telkom consultants

A week later, no response or action from Telkom since Narriman's last response on the 4th of Dec based on the complaint below! Not impressed with Telkom's service! <br> <br> Initial complaint:<br> I have been on a Telkom SmartPlan 100 contract for R259 for 2 years. I must say the network is really bad and I struggle with reception in most areas. As my contract was about to end, I enquired with many consultants via phone and in-store about what happens when the contract ends as I don't want to upgrade and get a new device. I was informed that once the contract lapses, I'll keep getting 100 mins & 5 gig data for R99, only to realise now when I get the December statement that I have to pay R518.07! So I was misled by all the consultants I spoke to! When making calls to Telkom, it says that calls are recorded, you can go through the calls to investigate this. Only now do I get told that I have to pay for the 5 gig data as it was on promotion when I got the deal. Really disappointed with the Telkom service and reception!!!